Frequently Asked Questions

Standard orders are typically delivered within 6–24 hours of confirmation, depending on the provisioning list and your vessel's schedule. We coordinate closely with agents and port authorities to align delivery with your berthing window.

Yes. Our procurement desk operates 24/7 and regularly fulfils emergency orders placed just hours before departure, including out-of-hours and weekend requests.

All perishable goods move through temperature-controlled storage and refrigerated transport with continuous monitoring, from supplier through to dockside or offshore handover.

We operate under HACCP-aligned procedures, with supplier verification, quality inspection and full traceability documentation available on request. See our Quality Standards page for full detail.

We accept bank transfer, letters of credit and agency account arrangements for established clients. Payment terms are confirmed at the time of quotation.

We hold the necessary port access and GPHA coordination in place for Tema and Takoradi, and manage customs documentation on your behalf for bonded and dutiable stores.

Yes, we source both local Ghanaian produce and imported international brands, coordinating import documentation where required.

Absolutely. Send us your galley list, including any halal, dietary or brand-specific requirements, and we will return a tailored quote.

Yes, we coordinate deliveries to rigs, FPSOs, supply vessels and anchorage locations, planned around vessel availability and weather windows. See Port Coverage for more.

Our operations run 24 hours a day, 7 days a week, including public holidays, to match the continuous nature of international shipping schedules.